Returns & Exchanges

At Runamok, we want you to be completely satisfied with your maple syrup and pantry staples. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Inspect Your Order

  Please examine your package immediately upon arrival for any signs of leakage or glass breakage during transit.

• 2.
  Contact Support

  If there is an issue, email our team within 14 days of delivery with your order number and a photo of the damaged product.

• 3.
  Verification Review

  Our quality assurance team will review your request and process a replacement or store credit within 48 business hours.

• 4.
  Dispose Safely

  For safety reasons, please do not mail back opened or broken food items; once your claim is approved, you may discard the damaged product.