Frequently Asked Questions

Everything you need to know about our premium pantry staples.

How should I store my products after opening?

To maintain peak freshness and flavor, we recommend refrigerating all syrups and infusions after the seal is broken. Honey should be stored at room temperature in a dry place.

Are your products organic and non-GMO?

Yes, we prioritize high-quality sourcing. Most of our maple products are certified organic, and we never use genetically modified ingredients in any of our batches.

What is your shipping policy for fragile items?

We use custom-designed, eco-friendly packaging to ensure our glass bottles arrive safely. Orders typically ship within 1-2 business days via standard or expedited carriers.

Do you offer returns or refunds on food items?

Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 14 days for a replacement or refund.

Is your packaging recyclable?

Absolutely. Our glass bottles, metal caps, and cardboard shipping materials are 100% recyclable. We are committed to minimizing our environmental footprint.

Can I include a gift message with my order?

Yes, you can add a personalized gift message at checkout. We will include a packing slip without pricing information to ensure a perfect gifting experience.